Once your order ships, we email you a tracking link, and you can also find it under Order History in your account. Orders that include a pre-order item ship once every item is in hand. Email support@hobbiesville.com with your order number if you need help.

In-stock orders are typically packed within [X] business days, then transit time depends on the shipping method and destination you choose at checkout. Pre-orders ship on or after the product's release date.

If your order hasn't shipped yet, we can usually cancel or adjust it. Contact support@hobbiesville.com or call +1 (888) 853-2057 as soon as possible with your order number. Once packed or shipped, an order can't be changed.

Approved refunds go back to your original payment method. Cancellations before shipping are refunded in full; post-delivery returns follow our Return Policy. Refunds typically post within [X] business days after being processed.

Email support@hobbiesville.com within [X] days of delivery with your order number and clear photos of the item and packaging, and we'll arrange a replacement or refund. For sealed collectibles we guarantee the product's condition, not pull outcomes.

Check with others at your address and your building's mailroom, and allow [X] hours since carriers sometimes scan early. If it's still missing, contact us and we'll open a carrier claim and make it right.

A pre-order reserves your copy of an upcoming product at the guaranteed price. [You're charged at checkout / when it ships.] Release dates are set by the publisher and can shift; we update the product page if a date changes.

By default, an order that contains a pre-order ships once everything is ready. To get your in-stock items sooner, place them in a separate order.

Singles inventory moves quickly. If a card sells out between your order and fulfillment, our singles team will reach out to substitute an equivalent condition or printing, or refund that line. Every single is graded before it ships.

Yes. Hobbiesville is one of Canada's largest trading card game retailers, with physical stores in Toronto and Ottawa and thousands of orders shipped. We're an authorized retailer for the products we carry.

Yes, we have retail locations in Toronto and Ottawa where you can shop singles and sealed product in person and sell cards over the counter. [Add addresses and hours.]

We buy singles and sealed product and take trade-ins for cash or store credit. Submit your list on our Buylist page or bring cards into a store for an in-person quote. Values are based on condition and current market.