Processing Times Update

Due to the current volume of orders we are seeing, orders are processing in up to 5 business days! Please note, Canada Post orders are scanned only once they reach the sorting depot - as they are not directly scanned when dropped off at Canada Post. This is due to the volume that are being dropped off. Please allow an additional day to see the scan! Thank you for your patience and understanding.

SHOP APP 

Currently there is an issue with Shopify thinking all of our tracking numbers are fedex. We recommend using the tracking inside the order email to properly track your items. If you see a not found message on fedex that means its an ICS or Canpar package 

Shipping fees

All Shipping fees are calculated at checkout

Free shipping over $175 - For Canadian residents only

Shipping Times

All Canadian orders are shipped with ICS/CANPAR/CANADA POST. Please allow 2-10 business days for item to arrive, as shipping times vary. 

All U.S. orders are shipped with UPS, which then moves too USPS. Please use the USPS website for the most up to date delivery time. Shipping times can vary. Please allow 2-10 business days for shipping to the U.S.  

International  orders can take 7-15 business days to arrive this will depend on customs and other processing that take place when shipping an item internationally. 

Due to Covid-19, these times may vary

*Please note that P.O. Boxes can only be shipped with Canada Post*

Where do you ship?

Worldwide - Note, duties and taxes may be applicable based on your shipping country and this is up to the customer to pay. If you have questions regarding this, please contact your local government. 

When will you ship my order?
All orders are currently taking 5 business days to process. Please allow this time to get an update regarding shipping.

Can I combine my orders?

Due to current high order volume, we will be unable to combine any existing orders. 

Damaged Packages?

Send an image of the package to support@hobbiesville.com and we will take a look at the damaged item. If the item is deemed damaged in transit you can ship the item back to us for an exchange or store credit. 

Quantity And Order Adjustments

We reserve the right to adjust quantities of products ordered. These decisions will be made on a case by case basis and you will be notified of any changes. This pertains to and is not limited to "Buyouts" and other instances regarding the sale of high demand products. If an order is deemed to be for resale purposes it will also be subject to a potential adjustment.

 

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