How can we help?

Monday to Friday, 12pm–7pm ET (order inquiries).

If you have any questions don't hesitate to reach out to us at:

support@hobbiesville.com

+1 (888)-853-2057

Please allow 24–48 business hours for us to get back to you. Thank you!

Ottawa – Blackwell

2635 Blackwell Street
Ottawa, ON K1B 4E4

Monday to Friday: 11am-7pm
Saturday to Sunday: 10am-6pm

Ottawa – Somerset

607 Somerset Street W
Ottawa, ON K1R 5K1

Monday to Saturday: 11am-7pm
Sunday: 11am-5pm

Toronto

9 Ossington Ave
Toronto, ON M6J 2Y8

Monday to Saturday: 12pm-8pm
Sunday: 12pm-6pm

All orders are subject to a 1–3 business day handling time before shipment. Delivery times are estimates only and not guaranteed. Delays may occur due to weather, customs, holidays, product demand, or human error. During holidays, releases & sale periods, you may see longer than normal shipping times.

Carriers

Orders within Canada ship with Canada Post. Orders to the United States and international destinations ship with FedEx. Depending on the size of the order and the destination, we may also use UPS or another carrier. Singles-only orders may ship by letter mail.

Shipping options

Free shipping on orders over $175 (CA/US).

Standard and express options are offered at checkout, along with a duties, taxes and brokerage-covered option for US orders. The options, rates and delivery estimates shown at checkout are specific to your address.

US orders: unless you select the duties, taxes and brokerage-covered option at checkout, customers are responsible for paying all duties, taxes, and customs fees.

In-store pickup is free at our Toronto and Ottawa locations.

Shipping rates and options are subject to change at any time without notice, including as a result of carrier rate increases, fuel surcharges and service changes.

Effective September 1, 2020

1. Who we are and what these terms cover

These Terms of Service are offered by Hobbiesville Boutique Inc. ("Hobbiesville", "we", "us"), with stores in Toronto and Ottawa, Ontario. They apply to every purchase from hobbiesville.com and our stores, to orders placed with us by phone or email, and to your use of our website and account. Our Return/Cancellation Policy, Shipping, Package Protection, Pre-Order Terms, Order Limits & Resale, Pricing, Tariffs, Buylist Guide and Privacy Policy form part of these terms. Purchases made through third-party marketplaces are governed by that marketplace’s terms. By placing an order or using the website you accept these terms.

2. Accounts

You are responsible for keeping your account information accurate and your password private, and for all activity under your account. One account per person. We may suspend or close an account that breaches these terms, is used to get around order limits, or is used for fraud.

3. Orders and acceptance

An order confirmation email means we have received your order, not that we have accepted it. We accept an order when we ship it or mark it ready for pickup. Before then we may refuse, limit or cancel any order for reasons including availability, a pricing or listing error, failed verification, order limits, suspected fraud or resale, or a breach of these terms. If we cancel, you are refunded in full for the cancelled items with no cancellation fee. If an item on your order becomes unavailable, we hold the order and contact you to decide whether to wait, substitute or cancel that item.

4. Order verification

We may hold or cancel any order pending verification of the purchaser, payment method or shipping address, and may ask for identification. If verification cannot be completed, the order is cancelled and refunded in full with no cancellation fee.

5. Changes to an order

Items can be edited while the order has not shipped. Shipping-address and contact changes must be requested from the email address on the order and may require identification. No changes are possible once the order has shipped. See Editing an Order.

6. Order limits and resale

We may limit quantities per customer or per household on any product, and may reduce or cancel orders placed through multiple accounts or that we reasonably believe are placed for resale. See Order Limits & Resale.

7. Pricing, currency and taxes

Prices are in Canadian dollars; if you shop in another currency, the amount charged is the amount shown at checkout in that currency. Taxes are added at checkout. Orders placed with a discount code are final sale, promotions are not applied retroactively, and obvious pricing errors may be cancelled and refunded. See Pricing and, for trade measures, Tariffs.

8. Payment, store credit and gift cards

We accept the payment methods shown at checkout, and your payment method is charged when you place the order, including for pre-orders. Refunds go to the original payment method; any portion paid with store credit or a gift card is refunded as store credit. Store credit is issued by email as a gift card, is not transferable, has no cash value and cannot be redeemed for cash. Store credit and gift cards do not expire. Loyalty points are earned and redeemed in Canadian dollars at 100 points = $1 CAD, have no cash value, are not transferable, expire 12 months after they are earned, require a minimum of 500 points to redeem, and the program may be changed or ended at any time. We are not responsible for currency-conversion differences or fees charged by your bank or payment provider.

9. Shipping, delivery and risk

Orders ship after a 1–3 business day handling time; delivery dates are estimates and are not guaranteed. A package is delivered when the carrier records delivery to the address on the order. Hobbiesville Order Protect covers loss, theft or damage in transit under the terms in Package Protection; without it, we cannot replace or refund packages lost, stolen or damaged in transit, and you may file a claim with the carrier up to its maximum coverage. Singles-only orders may ship by untracked letter mail, which Order Protect does not cover. See Shipping.

10. In-store pickup

We email you when a pickup order is ready. Orders are held for 60 days from that notice; after that the order is cancelled and the amount paid is converted to store credit. Pickup requires the order number and photo ID matching the name on the order, or written authorization from that person.

11. Returns, cancellations and refunds

Our Return/Cancellation Policy applies: in-stock cancellations are subject to a 5% fee reflecting payment-processing costs we cannot recover, or full store credit with no fee; pre-order cancellations are subject to a 10% fee reflecting the payment-processing and allocation costs we cannot recover; pickup orders cancel to store credit once ready; orders placed with a sale code are final sale; TCG products are not returnable; other unopened items may be returned for store credit within 14 days with a receipt; Order Protect claims must be filed within 24 hours of delivery with photos, and other damage reported as soon as possible with photos. Once an order has shipped it is not eligible for a refund.

12. Product condition and authenticity

We are an authorized retailer and sell only genuine product sourced from official distributors. Sealed product may show cosmetic imperfections from manufacturer shipping (holes or tears in wrap, dents); these are not grounds for refund, credit or exchange. Singles are graded and described per our Product Condition Guide. Manufacturer defects — damaged, misprinted or missing cards inside new sealed product, or missing game components — are handled by the manufacturer or publisher, and we will help you find the right contact.

13. Selling to us (buylist)

Buylist submissions are governed by the Buylist Guide. By submitting cards you confirm you own them and have the right to sell them. We grade on receipt and may adjust or decline any card; our grading is final. Items we determine to be counterfeit, altered or stolen are not returned and are not paid for, and we may report them. Payment is by PayPal or store credit as selected at submission.

14. Events and tournaments

Event tickets are for the named event, date and location and are final sale unless we cancel the event, in which case tickets are refunded in full. Events follow the organizer’s and publisher’s rules; players must follow staff instructions and the store code of conduct, and may be removed without refund for cheating, harassment or unsafe behaviour. Events may be rescheduled.

15. Payment disputes

If something is wrong with your order, contact us first — most issues are resolved within a business day. Opening a chargeback or payment dispute on an order that is within its stated handling, delivery or pre-order release window, instead of contacting us, is a breach of these terms; we will provide the payment provider with the order record, these terms and any acknowledgement recorded on your order, and may decline future orders.

16. Website use and content

You may use the website to browse and shop. You may not scrape or bulk-download listings or prices, interfere with the site, use bots to place orders, or misuse discount codes or promotions. Game names, card images and logos belong to their publishers and are used to identify products only. Our own text, photos and design are ours. Links to other sites are provided for convenience; we are not responsible for their content.

17. Notices

Notices under these terms are sent to the email address on your order or account. Keep it current and able to receive our messages; a notice is considered delivered when we send it. Notices to us go to support@hobbiesville.com.

18. Events outside our control

We are not liable for delays or failures caused by events outside our reasonable control, including carrier strikes or service disruptions, customs holds, severe weather, manufacturer recalls, and supply interruptions at distribution. Where such an event prevents us from fulfilling an order, we cancel and refund the affected items.

19. Liability and your consumer rights

To the extent permitted by law, our liability for any order is limited to the amount you paid for it, and we are not liable for indirect losses such as lost resale value, price differences or lost profit. Nothing in these terms limits rights you have under the Consumer Protection Act (Ontario), the Consumer Protection Act (Québec) or other applicable consumer law; where those laws give you greater rights, they apply, and some of the limitations above may not apply to you.

20. Changes to these terms

We may update these terms at any time. The version in effect on the date you place an order applies to that order; the current version is always available on this page.

21. Governing law

These terms are governed by the laws of Ontario and the federal laws of Canada applicable in Ontario, without limiting section 19.

22. Contact

Hobbiesville Boutique Inc., 2635 Blackwell Street, Ottawa, ON K1B 4E4 — support@hobbiesville.com — +1 (888) 853-2057.

Online Order Cancellations

In-Stock Cancellations:
In-stock cancellations are subject to a 5% fee, which reflects the payment-processing costs we cannot recover.  Alternatively, you may choose to receive full store credit with no fee applied. Once an order has been shipped, it is no longer eligible for a refund.

Pre-Order Cancellations

Pre-order cancellations are subject to a 10% fee, which reflects the payment-processing and allocation costs we cannot recover once a pre-order is placed. We do not allow customers to cancel pre-orders within 7 days of release; after that point, all pre-orders are FINAL SALE.

In-Store Pickup Cancellations.

Once you have been notified that your order is ready for pickup, cancellations are refundable to store credit only. Store credit will be issued via email in the form of a gift card.

Cancellations on Sale Items

All items purchased with a sale discount code are FINAL SALE. No exceptions will be made to this policy.

Order Protect

Order protection is a non-refundable fee. If purchased, we cannot remove it after checkout. If you do not want protection, please ensure it is removed before completing your purchase. Order protection is only refundable for in-store pickup orders. We do not cover packages that have been re-routed to a new delivery location or for pick-up at a post office/carrier location. It does not apply to letter mail singles orders. Please ensure it is removed prior to purchase, as we will not cover these if lost in transit.

TCG Tears and Rips

Occasionally, items may arrive with tears or rips due to how they are shipped directly from Pokémon or other manufacturers. This is not grounds for a refund, store credit, or exchange.

Returns/Exchanges

At this time, we do not accept returns on TCG products. For all other items, unopened products may be returned for store credit only. Shipping costs for returns are the responsibility of the customer.

We gladly accept exchanges on unopened products within 14 days of purchase for in-store purchases. A receipt is required. Items may be exchanged for anything in-store or returned for store credit. If the new item’s value is higher, the customer will pay the difference. If the new item’s value is lower, the difference will be issued as store credit. Refunds are not offered. This policy does not apply to TCG products.

Store Credit

Store credit is issued to your email in the form of a gift card. Store credit is not transferable.

Missing Pieces

If a game you purchased has missing or damaged components, please contact the game’s publisher for replacements. Most publishers will ship replacement pieces free of charge. If you need help finding the correct contact, please reach out to us and we will assist you.

Damaged Products

If you receive a damaged product, email support@hobbiesville.com as soon as possible — ideally within 24 hours of delivery — with photos of the damage and packaging. Orders covered by Order Protect must be claimed within 24 hours of delivery. There are no refunds for ripped boxes or tears in wrapping.

Manufacturer defects — including damaged cards, printing errors, or missing cards from new sealed boxes or cases — are handled through the manufacturer’s replacement program. Contact the manufacturer’s customer service directly (contact information is usually on the packaging), and we will help you find the right contact. This does not limit your legal rights.

Note

All policies are subject to change at any time without notice.

Effective September 1, 2020

1. What a pre-order is

A pre-order reserves your request for a product that has not yet been released or received by Hobbiesville. Placing a pre-order does not guarantee that the product, or the full quantity you ordered, will become available. By placing a pre-order you accept these terms. These terms supplement our Terms of Service, which apply to every order.

2. Supply is set by manufacturers and distributors

The quantity we receive for any release is determined by the manufacturer's production and by the allocation our distributors assign to us. Allocations are confirmed close to release and can be lower than expected, reduced after pre-orders are taken, or cancelled entirely. Print runs may be shorter than announced, and restocks may not be available from distribution after release.

3. Quantity adjustments and cancellations by Hobbiesville

If the quantity we receive is less than the quantity pre-ordered, Hobbiesville may reduce the quantity on your order or cancel all or part of it. We may also cancel a pre-order if the product is cancelled or discontinued by the manufacturer, if our distributor does not supply it, or if we are unable to source it. Where we reduce or cancel, you will receive a refund to your original payment method for the portion we cannot fulfil, and you will not be charged a cancellation fee for that portion. Our responsibility is limited to that refund; we do not compensate for price differences, replacement costs, resale value, interest, or other losses. Where our allocation is short, pre-orders are filled in the order they were received.

4. Order limits on pre-orders

Our Order Limits & Resale policy applies to pre-orders. Limits may be set or adjusted before or after a pre-order is placed, and orders placed through multiple accounts for the same product may be cancelled or reduced at any time up to and including the release date, with the cancelled portion refunded and no cancellation fee charged.

5. Release dates and delays

Release and arrival dates are estimates provided by manufacturers and distributors and are subject to change without notice, including as a result of allocation changes, release waves, lost or delayed shipments, logistical issues, fulfilment delays at distribution, and customs holds. Delays do not entitle you to compensation, but we will work with you to find a solution. "Release" in these terms means the date the product is received at Hobbiesville, which may be later than the manufacturer's announced date.

Orders containing pre-order items are held and shipped once all items in the order are available: in-stock items in the same order are reserved for you but not shipped until the last pre-order item in the order arrives. If you would like in-stock items sent ahead, an additional shipping charge applies.

6. In-store pickup of pre-orders

When a pre-order placed for in-store pickup arrives, we will notify you by email. Orders are held at the selected store for 60 days from that notice. Orders not collected within 60 days are cancelled and the amount paid is converted to store credit, issued by email in the form of a gift card. Pickup requires the order number and photo identification matching the name on the order, or written authorization from that person.

7. Pricing of pre-orders

Pre-orders are charged at the price shown at the time of order. If manufacturer or distributor costs change before release, we may update the price of a pre-order; if that happens we will notify you and you may cancel the affected item without a cancellation fee if you do not accept the revised price. If we request payment of a price difference and it is not paid within 7 days of our notice, the affected item is cancelled and the amount paid for it is converted to store credit.

Orders placed with a discount code are final sale and promotions are not applied retroactively; see Pricing.

8. Tariffs on pre-orders

If a new tariff, counter-tariff, duty or other trade measure increases our cost of a pre-ordered item before it ships, our Tariffs policy applies: we may request the difference before shipping or cancel the item with a full refund, and you may cancel the item without a fee instead. A requested difference not paid within 7 days of our notice cancels the item, with the amount paid converted to store credit.

9. Product changes

Product contents, packaging, artwork, and included promotional or bonus items are determined by the manufacturer and may change. Promotional and bonus items are provided while supplies last and are not guaranteed.

10. Cancellations by you

Customer-initiated cancellations of pre-orders are governed by our Return/Cancellation Policy, including the applicable processing fee and the final-sale period before release. These fees do not apply to any portion of an order that Hobbiesville cancels or reduces under section 3.

11. Payment

Pre-orders are charged in full at the time of order. Refunds under these terms are issued to the original payment method for the original amount paid; where an order was paid with store credit or a gift card, that portion is refunded as store credit. Hobbiesville is not responsible for currency fluctuations or conversion fees applied by your bank or card issuer.

12. Other terms

Our Terms of Service also apply to every pre-order, including order verification, payment disputes, notices, events outside our control, your consumer rights and how terms are updated. The version of these Pre-Order Terms in effect on the date you place a pre-order applies to it. Issued by Hobbiesville Boutique Inc.; questions: support@hobbiesville.com or +1 (888) 853-2057.

We may limit quantities per customer or per household on any product, before or after an order is placed. Limits apply across all orders, accounts and shipping addresses that we reasonably believe belong to the same person or household.

If a customer uses multiple accounts to place multiple orders for the same product, any of those orders may be cancelled or reduced, in full or in part, at any time before the order ships — for pre-orders, up to and including the release date — with the cancelled portion refunded and no cancellation fee charged. We may also reduce or cancel orders we reasonably believe are placed for resale.

Pre-orders: see Pre-Order Terms. These limits form part of our Terms of Service.

Currency

Prices are in Canadian dollars. If you shop in another currency, prices are converted for display and the amount charged is the amount shown at checkout in the currency you selected. Applicable taxes are added at checkout. We are not responsible for currency-conversion differences or fees charged by your bank or payment provider.

Price at time of order

You are charged the price shown at the time you order. We do not raise the price of an accepted order except as set out in the Pre-Order Terms and Tariffs.

Discount codes and promotions

Any order placed using a discount code is final sale. Promotions announced after an order is placed are not applied retroactively, and discount codes cannot be added after checkout.

Pricing errors

If a product is listed at an obviously incorrect price because of a typographical, system or supplier error, we may cancel any order placed at that price and refund it in full, even after the order has been confirmed.

This policy forms part of our Terms of Service.

Hobbiesville Buylist

Sell us your cards! 

We only accept buylist submissions through our website’s Buylist.  

Click on the TCG game category for the cards you wish to sell. 

You can locate the specific card you are looking to sell by using the search bar located at the top of the Buylists Page.

You can filter your search results by adding the Expansion, Rarity, Color/Type, Foil/ Non-Foil etc.

Review your cart prior to submitting. 

Before submitting your Buylist Request please ensure your cards are organized in the order shown in your cart. You must also wait for the approval email from our Buylist team prior to shipping the items.

Proceed to Checkout! 

Fill out your Name, Email, Address, City, Province, Postal Code information. 

Accurate information helps us process your buylist faster and ensure you receive your payment as quickly as possible.

How are you sending us your cards?

You have the option to mail us your cards or Drop them Off at our Toronto or Ottawa Drop Off Location: 

Mail In Location

Toronto Store

9 Ossington Ave
Toronto, ON
M6J 2Y8

Drop Off Location

1. Toronto Store

9 Ossington Ave
Toronto, ON
M6J 2Y8

2. Ottawa Store

607 Somerset st. W
Ottawa, ON
K1R 5K1

Next Steps

Once you submit your Buylist, you will receive a confirmation email with your Buylist information. 

Please ensure your cards are Unsleeved and Sorted according to the confirmation email. 

Provide the Buylist number found on the email confirmation page. 

Toronto/Ottawa Drop Off Location: Once you have submitted your Buylist - you can visit either Toronto or Ottawa drop off location to complete your trade.

Packing and Shipping 

Sort your cards in the order that they appear in your Buylist cart/confirmation email (the first card on your Buylist should be the first face-up card in the stack.)

Remove cards from any deck sleeves, binders, or other packaging.

No supplies sent in as packaging submissions (deck boxes, binders, sleeves, top loaders, etc.) will be returned. Cards should be submitted in as few supplies as possible.

Include your name, Buylist ID number, and preferred payment method inside your package.

Buylists must be mailed within 7 days of approval and addressed to:                                                                                                                      
Hobbiesville
Attn: Buylist ID#
Toronto Store

9 Ossington Ave
Toronto, ON
M6J 2Y8

Please use a shipping method that includes both delivery confirmation and insurance. Hobbiesville is not responsible for lost or damaged packages.

We Do Not Accept C.O.D.

Please be sure to always write the Buylist ID number on the outside of your package as seen in the example above in step 4. If you have multiple Buylists you may include them all in one package, but all Buylist ID numbers must be present on the outside of the package.

Buylists must be postmarked within 7 days from the date of approval. If your Buylist is postmarked on a later date, or if it arrives more than 20 business days after approval, we may re-evaluate your Buylist based on updated current prices.

If your package arrives at our facility with postage or customs due (this may include taxes, duties, or other fees), we will notify you and deduct the amount due from your Buylist total. If your package arrives with noticeable damage, we will refuse delivery and you will be responsible for contacting the shipping company to file a claim.

We ask that you do not send cards for a single Buylist in multiple packages. Your Buylist cannot be processed until all packages arrive at our facility and if you send multiple packages they may not all arrive at the same time. If you must separate your Buylist into different packages, please clearly label the outside of the box as to how many packages are being sent in total and which package each is (ex. Buylist ID # 1111 box 1 of 5, Buylist ID # 1111 box 2 of 5, etc.) 

Cards should not be shipped in binders, 9 pocket pages, or deck sleeves. This helps expedite the time it takes us to process your Buylist. We reserve the right to refuse any Buylists that do not adhere to this rule or charge a fee for additional processing. 

To keep your cards from being damaged, you can divide the cards (if there are several) into decks and sandwich them between something such as cardboard to keep them from shifting within a package. A sheet of paper folded and taped around each deck is an easy way to secure your cards. If this method is used, be sure to label each deck as 1/3, 2/3, etc. so we know what order they go in and that you will not receive a sorting fee (please label the paper before packing the cards in them to avoid damage to your cards). Deck boxes are another common means of keeping cards from moving in transit. Making sure there is no additional room in a package is the key to making sure your cards are not damaged. Do not use rubber bands as this can damage your cards!

For shipping small quantities of cards, we recommend putting them in a team bag or similar plastic bag, and including a toploader or another firm object in the package, then shipping using a bubble mailer. If shipping expensive cards in toploaders, tape a piece of paper over the top to keep the cards from falling out (don't tape directly over the toploader, as this may result in damage to your cards).

You may not send returns, payments, etc. in the same package as your Buylist.

Payment

Once we receive your package, we will verify the cards you sent in to make sure they are in the appropriate condition.

Select your preferred method of payment during your buylist checkout. 

PayPal or Store Credit.

If you choose Store Credit you will receive an up to 25% bonus to your credit. 

Mail In: Payments will be issued within 1-2 business days after your Buylist has been processed.

Toronto/Ottawa Drop Off Location: Payment will be issued once you have dropped off your submission and it has been reviewed by our team. In the event a secondary review is required by a manager we will provide you payment 1-2 business days after. 

Buylist Policy

The Hobbiesville buylist policy is subject to change at any time without notice. Any violations of our policy may result in suspension of your Buylist privileges.

If you have any questions please contact our team at buylist@hobbiesville.com

Buylist total minimum: $10 CAD.

Minimum age: 18 years old 

If you are below 18 years old a parent or guardian may receive payment on your behalf. 

Our Buylists are provided for your information only and should not be considered as an offer to buy. Incorrect/out of date prices are not binding.

Buylist prices and quantities in demand are subject to change at any time, for any reason.

All Buylist prices listed are for Near Mint and English cards only, unless otherwise indicated. See "Deductions" below for more information.

Sending us an item constitutes an offer to sell the item "as is".

Hobbiesville may refuse any offer made to us.

Hobbiesville may limit the number of cards submitted as well as to refuse a sale at any time, for any reason.

Hobbiesville is not responsible for any packages lost or damaged during transit. If your package arrives at our facility with obvious damage, we will refuse delivery and you will be responsible for contacting the shipping company to file a claim.

We do not accept C.O.D.

The shipping and handling cost of sending us your package is your responsibility. If your package arrives with postage due, we will automatically deduct that amount from your Buylist total. If your Buylist total cannot cover the cost, your package will be refused.

Any package that arrives with customs due (this includes customs taxes, duties, or fees) we will automatically deduct that amount from your Buylist total. If your Buylist total cannot cover the cost, your package will be refused.

The payment amount is not finalized until after we receive your package and verify its contents.

The Trade-In Credit Bonus does not apply to any bulk TCG product.

You must write the Buylist ID Number on the outside of your package.

All submissions must be sorted in the order found on the checkout and confirmation page. Failure to do so will result in a 15% sorting fee. This fee will be deducted from your Buylist total.

If there are any errors found in your Buylist (i.e., wrong cards, wrong editions, missing, damaged and unacceptable items) we will automatically deduct the difference in price from your Buylist total. We will only contact you for approval if the difference in price is 15% or more or if the difference is $100.00 or more. If you wish to have your damaged cards returned, we will deduct the cost of shipping from your total and will mail them back to you. If your Buylist does not cover the cost to return, you will be required to pay for the cost of return shipping.

No supplies sent in as packaging for a mail-in Buylist submission (deck boxes, binders, sleeves, etc.) will be returned. Cards should be submitted in as few supplies as possible.

You have 20 business days from the time your Buylist is approved for it to arrive at our facility. If it does not arrive within that time frame, we may reprice your Buylist based on then-current Buylist prices.

BULK

Hobbiesville is not currently purchasing bulk. 

We are only purchasing cards listed on our buylist. The buylist is updated daily and is subject to change at any time without notice. 

For any additional inquiries please email buylist@hobbiesville.com. 

DEDUCTIONS

If your cards' condition are less than the condition selected in your Buylist submission or errors are found in your Buylist that result in a price difference of 15% or more or $100.00 or more, we will send you an updated offer via email. You will have three (3) business days to respond to our updated offer. If we do not receive a response within the three (3) day period, we will assume you have accepted the offer and process your payment with the appropriate deductions applied.

Refer to the TCG Player Condition Guide if you have any questions about the condition of your cards.

Sort your cards in the order found on the checkout and confirmation pages. Failure to do so will result in a sorting fee of 15%. This fee will be deducted from your Buylist total.

If you wish to have any of these cards returned, you must request this at the time you accept the deduction. Hobbiesville will return any requested cards to you at your expense. The cost of return shipping will depend on the cards and quantity being returned. Please note that once the deduction is accepted (this includes deductions that did not receive a response) and processed, any cards received will then be considered the property of Hobbiesville and will no longer be eligible to be returned. 

Any Buylist submission that is received with excessive errors will not be processed and will be returned at your expense. Repeated violations may result in Hobbiesville suspending your Buylist submission privileges.

ADDITIONAL PAYMENT POLICIES

Payment amount is not finalized until after we receive your package and verify its contents.

You may change your payment type at any time before your Buylist is processed. Just email us at buylist@hobbiesville.com. Once we have processed your Buylist and issued payment, the payment type cannot be changed.

PayPal: Payment will be made to the email address used for your Buylist submission. Please ensure you use the email associated with your Paypal account to submit your Buylist.

Store Credit:

Store Credit Buylists will receive an additional Trade-In Credit Bonus currently at up to 25%. Store credit will be processed as an online gift card sent to the email address submitted on your Buylist. Once store credit has been sent via online gift card you may use it at any time for purchases at Hobbiesville.com during checkout, or in-store. Once store credit has been issued, it is non-refundable and cannot be transferred or converted to another payment method or currency.

Sealed Product

Due to the way the sealed product are shipped to us, some product may present imperfections from shipping such as, but not limited to:

• Hole(s) in the wrap

• Partially torn wrap

• Dents/Creasing on the box

We inspect all product to make sure the packs themselves have not experienced any damage to them, and that the issues with the sealed product are purely cosmetic. We make no guarantee that the sealed product you receive will be free of any cosmetic imperfections.

Condition on arrival

Orders are covered by the damaged-product and manufacturer-defect rules in our Return/Cancellation Policy: damage must be reported by email within 24 hours of delivery, and manufacturer defects (including damaged cards, printing errors, or missing cards from new sealed product) are handled through the manufacturer’s replacement program; this does not limit your legal rights. Tears or rips in outer packaging from the manufacturer’s shipping are not grounds for a refund, store credit, or exchange.

All loyalty points are earned and redeemed based on Canadian Dollars (CAD) value. Even if purchases are made in USD you can only redeem the equivalent order discount of 100 pt to $1 CAD value.

A minimum of 500 points is required to redeem. Points expire 12 months after they are earned.

You can edit your order's items as long as the order has yet to be shipped. We cannot edit your order once the items have been shipped.

Address and contact changes

Shipping-address and contact changes can be requested until the order has shipped and must be sent from the email address on the order; we may ask for identification before making a change. No changes are possible once the order has shipped.

Order Shipping Protection - Hobbiesville Order Protect

Order protection protects against orders that are damaged, stolen or lost in transit.

We do not cover packages where the package has been signed for when delivered to the shipping address.

We do not cover packages that have been re-routed to a new delivery location or for pick-up at a post office/carrier location.

It does not apply to letter mail singles orders. Please ensure it is removed prior to purchase, as we will not cover these if lost in transit.

THIS IS A NONREFUNDABLE ITEM. It can be removed in the cart or at checkout. If you do not want protection, please ensure you have removed it prior to checking out.

(We will refund should your order be for in store pickup).

ALL CLAIMS MUST BE FILED WITHIN 24 HOURS OF DELIVERY, WITH PHOTOS.

IF CLAIMED AFTER THIS TIME PERIOD, COVERAGE IS VOID.

Package protection covers both lost and stolen packages. Without Hobbiesville Order Protect, we cannot replace or refund packages lost, stolen or damaged in transit; you may file a claim directly with the carrier, up to the carrier’s maximum coverage.

Opening a Lost/Stolen Order Claim:

ALL CLAIMS MUST BE FILED WITHIN 24 HOURS OF DELIVERY. IF CLAIMED AFTER THIS TIME PERIOD, COVERAGE IS VOID.

Send an email to support@hobbiesville.com to open a claim. Our Hobbiesville customer support team will assist you in resolving your issue.

For any stolen packages, we will require a police report. All reports must be provided within 2 business days of request of report. If report is not submitted within this time frame, your claim will be closed & cannot be reopened.

Once provided, we will move forward with the claim process. Please note, if a sufficient police report cannot be submitted, your claim will not be approved.

Lost or Stolen Orders will be replaced when stock is available.

In the event a SKU is not available a store credit will be issued.

If we suspect a fraudulent claim we will request additional supporting evidence. Claims supported by AI-generated or altered images are denied, coverage on the order is cancelled, and no refund is issued.

As a result of increased wholesale costs due to tariffs, Hobbiesville will be adjusting product prices accordingly. We reserve the right to update prices on pre-orders and current items, modify order quantities, or cancel orders if the revised pricing is not accepted.

Trade measures after you order

Prices may change if new tariffs, counter-tariffs, duties or other trade measures are introduced or changed by the exporting or importing country after your order is placed. If such a measure increases our cost of an item on your order before it ships, we may request payment of the difference before shipping, or cancel the affected item and refund it in full at no charge to you. If we request the difference, you may instead cancel the affected item without a fee. We notify you by email before either happens. If a requested difference is not paid within 7 days of our notice, the affected item is cancelled and the amount paid for it is converted to store credit.

Orders shipped outside Canada

Duties, taxes and brokerage are your responsibility unless you select the duties-and-taxes-included option at checkout.

Pre-orders: see Pre-Order Terms. This policy forms part of our Terms of Service.

Pre-Order Cancellations

Pre-order cancellations are subject to a 10% fee, which reflects the payment-processing and allocation costs we cannot recover once a pre-order is placed.
We do not allow customers to cancel Pre-Orders 7 days before release. After this 7 day period, all pre-orders are FINAL SALE.

When Will My Order Ship?

All orders containing Pre-Order products will be held until the release/arrival of all items in that order.

Can You Send Some of What I Ordered Early?

Should you wish to split part of an order to be sent ahead of time, it will require the purchase of an additional shipping charge.

Quantity & Order Adjustments

Our Order Limits & Resale policy applies to pre-orders. Where our allocation is short, pre-orders are filled in the order they were received. See the Pre-Order Terms.

All Policies are subject to change at anytime without notice.

We can occasionally see delays from manufacturers.

Unfortunately, these delays are outside of our control, but we want to do our best to remedy any issues here so let us know how we can help in anyway!

By opting in to Hobbiesville text messages — by texting a keyword, entering your number in a sign-up form, or ticking the SMS box at checkout — you agree to receive recurring automated marketing messages (offers, new releases, restocks, order and cart reminders) from Hobbiesville Boutique Inc. at the number you provided. Consent is not a condition of purchase.

Frequency and cost

Message frequency varies. Message and data rates may apply according to your mobile plan. Carriers are not liable for delayed or undelivered messages.

Opting out

Reply STOP to any message to unsubscribe at any time; you will receive one confirmation text and nothing further. Reply HELP for help, or email support@hobbiesville.com. Unsubscribing from texts does not affect order or shipping notifications you have requested.

Your information

We use your number only for this program and our order communications, as described in our Privacy Policy. If you change or give up your number, let us know so we stop texting it.

Changes

We may update these terms; continued participation after a change means you accept it. Questions: support@hobbiesville.com or +1 (888) 853-2057.

Effective September 1, 2020

Hobbiesville Boutique Inc. ("Hobbiesville", "we") runs hobbiesville.com, our mobile app, our stores in Ottawa and Toronto, and our buylist. This policy explains, in plain language, what personal information we collect, why, who we share it with, and the choices you have. Privacy questions or requests: support@hobbiesville.com.

What we collect and why

When you order, create an account, sell to us, register for an event or contact support, we collect what that task needs: your name, email, phone, shipping and billing address, order and payment details (card numbers are handled by our payment processors and never stored by us), your messages and any photos you send with a claim, loyalty activity, buylist submissions and event registrations. We use this to fulfil orders, deliver and support them, run our loyalty program, buylist and events, prevent fraud, and meet our legal obligations.

When you visit our site or app, we also collect device and usage information — IP address, browser and device type, pages viewed, and your approximate location from your IP (used to show prices in your currency). We use analytics tools that may record how you interact with pages, with sensitive fields masked, to fix problems and improve the site.

Our stores use video surveillance for safety and theft prevention; footage is kept briefly and shared only with police on request.

Marketing

We send marketing email and texts only if you sign up — at checkout, on our site, or by texting a keyword. You can unsubscribe any time using the link in any email or by replying STOP to a text. Order and shipping messages are sent regardless, because they are part of the service.

Who we share it with

We share personal information only with the providers that help us run the business — our commerce platform, payment processors, shipping carriers, customer-support, email and SMS, loyalty, analytics and advertising providers — and only for those purposes. Some of them store information outside Canada, mainly in the United States, where it is subject to local law. We also disclose information when the law requires it, to investigate fraud or a payment dispute, or if the business is sold. We do not sell personal information.

Our relationship with Shopify

Our store is hosted by Shopify, which collects and processes information about your use of the store to provide and improve it, and which may transfer that information to countries other than where you live. We also use certain Shopify features that draw on data from your interactions with our store and with other Shopify merchants; for those features Shopify is responsible for the processing and for responding to your requests about it. See the Shopify Consumer Privacy Policy and the Shopify Privacy Portal.

Cookies and similar technologies

Essential cookies run the store (cart, checkout, login, currency, fraud prevention). We also use analytics cookies to understand how the site is used, and advertising cookies and pixels to measure our ads and show relevant ones on other platforms, such as Meta and Google. You can control these through your browser settings, and we honour the Global Privacy Control signal. Blocking essential cookies will break checkout.

How long we keep it

We keep order and payment records for 7 years as tax law requires, and other information only as long as we need it for the purpose we collected it.

Your rights

You can ask to see the personal information we hold about you, correct it, delete your account, or stop marketing at any time by emailing support@hobbiesville.com; we respond within 30 days. We keep what tax and fraud-prevention law require us to keep. If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada or, in Québec, the Commission d’accès à l’information.

Security

Payments are processed by PCI-compliant providers; we never see or store full card numbers. Access to customer information is limited to staff who need it. If a breach creates a real risk of serious harm, we will notify you and the authorities as the law requires.

Children

Our website and app are not directed at children under 13, and we do not knowingly collect their personal information.

Changes

We may update this policy; the date at the top shows the current version.

Hobbiesville Boutique Inc., 2635 Blackwell Street, Ottawa, ON K1B 4E4 — support@hobbiesville.com — +1 (888) 853-2057.

Hobbiesville was started in 2020.

Logan Fournier, after going through an old collection of Pokémon cards, started a small online shop called Redtrainer, selling a few booster boxes and other Pokémon products to get things off the ground.

The support for that tiny shop grew fast, and we added Funko Pop, Upper Deck and other hobby brands, opened a first physical location in Kemptville in September 2020, and in the summer of 2021 moved into our Ottawa store at 607 Somerset St. W.

Today Hobbiesville is run by both founders Logan Fournier and Edmond Georges, with three stores — two in Ottawa (Somerset and Blackwell) and one in Toronto (Ossington) — and hobbiesville.com shipping across Canada, the US and worldwide. Hobbiesville is an authorized retailer for brands like: Pokémon, Magic: The Gathering, One Piece, Lorcana, Riftbound, Yu-Gi-Oh!, Gundam and more. We buy collections through our buylist, and run weekly events at every location.

The Hobbiesville journey has been featured in Hypebeast, Complex and many other major publications.

Hobbiesville is hiring! See our open positions at hobbiesville.com/a/careers, or send your CV to sarah@hobbiesville.com.