TCG TARES AND RIPS
This is a common issue as items are shipped directly to us from Pokemon and other manufactures. This is not a reason for a refund, store credit or exchange.
PRE ORDER CANCELLATIONS
Cancellation of Pre-Orders will incur a 10% Processing Fee. No exceptions will be made.
RETURNS/REFUNDS
At this time, we do not accept returns on TCG products.
For all other items, you can return them back, unopened for a store credit. The shipping charge will be up to the customer to pay.
Order Cancellations
This applies to non pre order items. If you are looking to cancel your PRE ORDER please visit the pre order page.
For order cancellations we cannot offer a refund at this time. If you would like to cancel your order, you will receive store credit towards a future purchase.
Exchanges
We will gladly accept exchanges on unopened products within 14 days of purchase. Products must be accompanied by a receipt and can be exchanged for anything in the store or returned for store credit. If the value of the exchange exceeds that of the item being returned, you will be required to pay the difference and if the value is less than the item being returned, you will be issued the difference in store credit. We do not offer refunds.
Store Credit
Store credit is issued to an account under the recipient's name. Store credit can only be redeemed by the person associated with the account.
Store credit is not transferable.
Missing Pieces
If a game you purchased from us has missing or damaged components, please contact the game's publisher for replacements. Most publishers have a contact page and will be able to ship you replacement pieces free of charge. If you need help getting in touch with a publisher, please let us know and we can direct you to the appropriate contact.
Damaged Products
If you receive a damaged product, you are required to notify us by email at info@hobbiesville.com within 24 hours of the product being delivered.
Please note, there will be no refunds on ripped boxes.
Note: All orders are subject to a 1-3 business days handling time before shipment. Orders are possibly subject to delays or errors. Delivery times are estimates, not guaranteed delivery times. Possible delays include but are not limited to weather, customs, holidays, product demand or human error.
Hobbiesville will not be held responsible for any manufacturer defects including damaged cards, printing errors or missing cards from new/sealed card boxes or cases. If a customer encounters any of these defects they will need to contact the manufacturer’s customer service department directly to resolve the issue. Contact information for the manufacturer is most often located directly on the box.
All Policies are subject to change at anytime without notice.
