(Order Inquiries) 

Monday to Friday 9am-5pm

If you have questions any questions don't hesitate to reach out to us at:

support@hobbiesville.com

+1 (613)-619-4441

Ottawa

607 Somerset Street W

Ottawa, ON K1R 5K1

• Monday to Saturday
• 11am-7pm

• Sunday
• 11am-5pm

Toronto

9 Ossington Ave

Toronto, ON M6J 2Y8

• Monday to Saturday
• 12pm-8pm

• Sunday
• 12pm-6pm

All sales are final during sale periods.

Customers are unable to request returns or refunds for items previously purchased prior to the sale period.

Order Shipping Protection - ProtectMyOrder

Package protection covers both lost and Stolen Packages. If you do not select ProtectMyOrder at checkout you are there by voiding any additional insurance outside of the $100 dollars that the courier covers.

Opening a Lost/Stolen Order Claim:

ALL CLAIMS MUST BE FILED WITHIN 12 HOURS OF DELIVERY.

Send an email to support@hobbiesivlle.com to open a claim. Our Hobbiesville customer support team will assist you in resolving your issue.

Lost or Stolen Orders will be replaced when stock is available.

In the event a SKU is not available a refund will be issued. Please allow 3-10 business days for refunds to appear on the original method of payment.

TCG Tares and Rips

This is a common issue as items are shipped directly to us from Pokemon and other manufactures. This is not a reason for a refund, store credit or exchange.

Pre Order Cancellations

Cancellation of Pre-Orders will incur a 10% Processing Fee. No exceptions will be made.

Returns/Refunds

At this time, we do not accept returns on TCG products. For all other items, you can return them back, unopened for a store credit. The shipping charge will be up to the customer to pay.

Order Cancellations

This applies to non pre order items. If you are looking to cancel your PRE ORDER please visit the pre order page. For order cancellations we cannot offer a refund at this time. If you would like to cancel your order, you will receive store credit towards a future purchase.

Exchanges

We will gladly accept exchanges on unopened products within 14 days of purchase. Products must be accompanied by a receipt and can be exchanged for anything in the store or returned for store credit. If the value of the exchange exceeds that of the item being returned, you will be required to pay the difference and if the value is less than the item being returned, you will be issued the difference in store credit. We do not offer refunds.

Store Credit

Store credit is issued to an account under the recipient's name. Store credit can only be redeemed by the person associated with the account. Store credit is not transferable.

Missing Pieces

If a game you purchased from us has missing or damaged components, please contact the game's publisher for replacements. Most publishers have a contact page and will be able to ship you replacement pieces free of charge. If you need help getting in touch with a publisher, please let us know and we can direct you to the appropriate contact.

Damaged Products

If you receive a damaged product, you are required to notify us by email at support@hobbiesville.com within 24 hours of the product being delivered.

Please note, there will be no refunds on ripped boxes.

Note: All orders are subject to a 1-3 business days handling time before shipment. Orders are possibly subject to delays or errors. Delivery times are estimates, not guaranteed delivery times. Possible delays include but are not limited to weather, customs, holidays, product demand or human error.

Hobbiesville will not be held responsible for any manufacturer defects including damaged cards, printing errors or missing cards from new/sealed card boxes or cases. If a customer encounters any of these defects they will need to contact the manufacturer’s customer service department directly to resolve the issue. Contact information for the manufacturer is most often located directly on the box.

All Policies are subject to change at anytime without notice.

Pre Order Cancellations

Cancellation of Pre-Orders will incur a 10% Processing Fee. No exceptions will be made.

When Will My Order Ship?

All orders containing Pre-Order products will be held until the release/arrival of all items in that order.

Can You Send Some of What I Ordered Early?

Should you wish to split part of an order to be sent ahead of time, it will require the purchase of an additional $8.95 shipping charge for Ontario and $12.99 for British Columbia.

Quantity & Order Adjustments

We reserve the right to adjust quantities of products ordered. These decisions will be made on a case by case basis and you will be notified of any changes. This pertains to and is not limited to "Buyouts" and other instances regarding the sale of high demand products. If an order is deemed to be for resale purposes it will also be subject to a potential adjustment.

Pre orders can be subject to allocation and if amounts become more limited we will fulfill orders in order they are received

All Policies are subject to change at anytime without notice.

Hobbiesville Buylist

Sell us your cards! 

We only accept buylist submissions through our website’s Buylist.  

Click on the TCG game category for the cards you wish to sell. 

You can locate the specific card you are looking to sell by using the search bar located at the top of the Buylists Page.

You can filter your search results by adding the Expansion, Rarity, Color/Type, Foil/ Non-Foil etc.

Review your cart prior to submitting. 

Before submitting your Buylist Request please ensure your cards are organized in the order shown in your cart. You must also wait for the approval email from our Buylist team prior to shipping the items.

Proceed to Checkout! 

Fill out your Name, Email, Address, City, Province, Postal Code information. 

Accurate information helps us process your buylist faster and ensure you receive your payment as quickly as possible.

How are you sending us your cards?

You have the option to mail us your cards or Drop them Off at our Toronto or Ottawa Drop Off Location: 

Mail In Location

Toronto Store

9 Ossington Ave
Toronto, ON
M6J 2Y8

Drop Off Location

1. Toronto Store

9 Ossington Ave
Toronto, ON
M6J 2Y8

2. Ottawa Store

607 Somerset st. W
Ottawa, ON
K1R 5K1

Next Steps

Once you submit your Buylist, you will receive a confirmation email with your Buylist information. 

Please ensure your cards are Unsleeved and Sorted according to the confirmation email. 

Provide the Buylist number found on the email confirmation page. 

Toronto/Ottawa Drop Off Location: Once you have submitted your Buylist - you can visit either Toronto or Ottawa drop off location to complete your trade.

Packing and Shipping 

Sort your cards in the order that they appear in your Buylist cart/confirmation email (the first card on your Buylist should be the first face-up card in the stack.)

Remove cards from any deck sleeves, binders, or other packaging.

No supplies sent in as packaging submissions (deck boxes, binders, sleeves, top loaders, etc.) will be returned. Cards should be submitted in as few supplies as possible.

Include your name, Buylist ID number, and preferred payment method inside your package.

Buylists must be mailed within 7 days of approval and addressed to:                                                                                                                      
Hobbiesville
Attn: Buylist ID#
Toronto Store

9 Ossington Ave
Toronto, ON
M6J 2Y8

Please use a shipping method that includes both delivery confirmation and insurance. Hobbiesville is not responsible for lost or damaged packages.

We Do Not Accept C.O.D.

Please be sure to always write the Buylist ID number on the outside of your package as seen in the example above in step 4. If you have multiple Buylists you may include them all in one package, but all Buylist ID numbers must be present on the outside of the package.

Buylists must be postmarked within 7 days from the date of approval. If your Buylist is postmarked on a later date, or if it arrives more than 20 business days after approval, we may re-evaluate your Buylist based on updated current prices.

If your package arrives at our facility with postage or customs due (this may include taxes, duties, or other fees), we will notify you and deduct the amount due from your Buylist total. If your package arrives with noticeable damage, we will refuse delivery and you will be responsible for contacting the shipping company to file a claim.

We ask that you do not send cards for a single Buylist in multiple packages. Your Buylist cannot be processed until all packages arrive at our facility and if you send multiple packages they may not all arrive at the same time. If you must separate your Buylist into different packages, please clearly label the outside of the box as to how many packages are being sent in total and which package each is (ex. Buylist ID # 1111 box 1 of 5, Buylist ID # 1111 box 2 of 5, etc.) 

Cards should not be shipped in binders, 9 pocket pages, or deck sleeves. This helps expedite the time it takes us to process your Buylist. We reserve the right to refuse any Buylists that do not adhere to this rule or charge a fee for additional processing. 

To keep your cards from being damaged, you can divide the cards (if there are several) into decks and sandwich them between something such as cardboard to keep them from shifting within a package. A sheet of paper folded and taped around each deck is an easy way to secure your cards. If this method is used, be sure to label each deck as 1/3, 2/3, etc. so we know what order they go in and that you will not receive a sorting fee (please label the paper before packing the cards in them to avoid damage to your cards). Deck boxes are another common means of keeping cards from moving in transit. Making sure there is no additional room in a package is the key to making sure your cards are not damaged. Do not use rubber bands as this can damage your cards!

For shipping small quantities of cards, we recommend putting them in a team bag or similar plastic bag, and including a toploader or another firm object in the package, then shipping using a bubble mailer. If shipping expensive cards in toploaders, tape a piece of paper over the top to keep the cards from falling out (don't tape directly over the toploader, as this may result in damage to your cards).

You may not send returns, payments, etc. in the same package as your Buylist.

Payment

Once we receive your package, we will verify the cards you sent in to make sure they are in the appropriate condition.

Select your preferred method of payment during your buylist checkout. 

PayPal or Store Credit.

If you choose Store Credit you will receive a 30% bonus to your credit. 

Mail In: Payments will be issued within 1-2 business days after your Buylist has been processed.

Toronto/Ottawa Drop Off Location: Payment will be issued once you have dropped off your submission and it has been reviewed by our team. In the event a secondary review is required by a manager we will provide you payment 1-2 business days after. 

Buylist Policy

The Hobbiesville buylist policy is subject to change at any time without notice. Any violations of our policy may result in suspension of your Buylist privileges.

If you have any questions please contact our team at buylist@hobbiesville.com

Buylist total minimum: $10 CAD.

Minimum age: 18 years old 

If you are below 18 years old a parent or guardian may receive payment on your behalf. 

Our Buylists are provided for your information only and should not be considered as an offer to buy. Incorrect/out of date prices are not binding.

Buylist prices and quantities in demand are subject to change at any time, for any reason.

All Buylist prices listed are for Near Mint and English cards only, unless otherwise indicated. See "Deductions" below for more information.

Sending us an item constitutes an offer to sell the item "as is".

Hobbiesville may refuse any offer made to us.

Hobbiesville may limit the number of cards submitted as well as to refuse a sale at any time, for any reason.

Hobbiesville is not responsible for any packages lost or damaged during transit. If your package arrives at our facility with obvious damage, we will refuse delivery and you will be responsible for contacting the shipping company to file a claim.

We do not accept C.O.D.

The shipping and handling cost of sending us your package is your responsibility. If your package arrives with postage due, we will automatically deduct that amount from your Buylist total. If your Buylist total cannot cover the cost, your package will be refused.

Any package that arrives with customs due (this includes customs taxes, duties, or fees) we will automatically deduct that amount from your Buylist total. If your Buylist total cannot cover the cost, your package will be refused.

The payment amount is not finalized until after we receive your package and verify its contents.

The Trade-In Credit Bonus does not apply to any bulk TCG product.

You must write the Buylist ID Number on the outside of your package.

All submissions must be sorted in the order found on the checkout and confirmation page. Failure to do so will result in a 15% sorting fee. This fee will be deducted from your Buylist total.

If there are any errors found in your Buylist (i.e., wrong cards, wrong editions, missing, damaged and unacceptable items) we will automatically deduct the difference in price from your Buylist total. We will only contact you for approval if the difference in price is 15% or more or if the difference is $100.00 or more. If you wish to have your damaged cards returned, we will deduct the cost of shipping from your total and will mail them back to you. If your Buylist does not cover the cost to return, you will be required to pay for the cost of return shipping.

No supplies sent in as packaging for a mail-in Buylist submission (deck boxes, binders, sleeves, etc.) will be returned. Cards should be submitted in as few supplies as possible.

You have 20 business days from the time your Buylist is approved for it to arrive at our facility. If it does not arrive within that time frame, we may reprice your Buylist based on then-current Buylist prices.

BULK

Hobbiesville is not currently purchasing bulk. 

We are only purchasing cards listed on our buylist. The buylist is updated daily and is subject to change at any time without notice. 

For any additional inquiries please email buylist@hobbiesville.com. 

DEDUCTIONS

If your cards' condition are less than the condition selected in your Buylist submission or errors are found in your Buylist that result in a price difference of 15% or more or $100.00 or more, we will send you an updated offer via email. You will have three (3) business days to respond to our updated offer. If we do not receive a response within the three (3) day period, we will assume you have accepted the offer and process your payment with the appropriate deductions applied.

Refer to the TCG Player Condition Guide if you have any questions about the condition of your cards.

Sort your cards in the order found on the checkout and confirmation pages. Failure to do so will result in a sorting fee of 15%. This fee will be deducted from your Buylist total.

If you wish to have any of these cards returned, you must request this at the time you accept the deduction. Hobbiesville will return any requested cards to you at your expense. The cost of return shipping will depend on the cards and quantity being returned. Please note that once the deduction is accepted (this includes deductions that did not receive a response) and processed, any cards received will then be considered the property of Hobbiesville and will no longer be eligible to be returned. 

Any Buylist submission that is received with excessive errors will not be processed and will be returned at your expense. Repeated violations may result in Hobbiesville suspending your Buylist submission privileges.

ADDITIONAL PAYMENT POLICIES

Payment amount is not finalized until after we receive your package and verify its contents.

You may change your payment type at any time before your Buylist is processed. Just email us at buylist@hobbiesville.com. Once we have processed your Buylist and issued payment, the payment type cannot be changed.

PayPal: Payment will be made to the email address used for your Buylist submission. Please ensure you use the email associated with your Paypal account to submit your Buylist. Payment will be subject to applicable PayPal fees (currently PayPal charges 2.9% plus $0.30 CAD of the amount you receive). As a result, you will receive less than the finalized total of your Buylist after PayPal fees.

Store Credit:

Store Credit Buylists will receive an additional Trade-In Credit Bonus currently at 30%. Store credit will be processed as an online gift card sent to the email address submitted on your Buylist. Once store credit has been sent via online gift card you may use it at any time for purchases at Hobbiesville.com during checkout, or in-store. Once store credit has been issued, it is non-refundable and cannot be transferred or converted to another payment method or currency.

Sealed Product

Due to the way the sealed product are shipped to us, some product may present imperfections from shipping such as, but not limited to:

• Hole(s) in the wrap

• Partially torn wrap

• Dents/Creasing on the box

We inspect all product to make sure the packs themselves have not experienced any damage to them, and that the issues with the sealed product are purely cosmetic. We make no guarantee that the sealed product you receive will be free of any cosmetic imperfections.

Due to the current global pandemic, a lot of manufacturers have pushed back their release dates to what was previously promised to us and other retailers.

We are currently seeing delays from manufacturers including Pokemon, Yu-gi-oh, NECA and Funko.

Unfortunately, these delays are outside of our control, but we want to do our best to remedy any issues here so let us know how we can help in anyway!

Cancellations - in Stock Product

All order cancellations for in stock product will be refunded to store credit.

Cancellations - Pre Orders

All pre orders will be cancelled with a 10% restocking fee.

When Will my Order Ship?

All orders are processing in up to 5 business days. Please allow up to 5 days to receive a shipping update.

My Label Says it Has Been Created! When Will it Ship?

Please allow 1-2 days for the order to start moving. The current volume that ICS can pick up may be limited due to Covid-19.

Any fraudulent, libelous, defamatory, scandalous, threatening, harassing, or stalking activity; Objectionable content, including profanity, obscenity, lasciviousness, violence, bigotry, hatred, and discrimination on the basis of race, sex, religion, nationality, disability, sexual orientation, or age; Pirated computer programs, viruses, worms, Trojan horses, or other harmful code; Any product, service, or promotion that is unlawful where such product, service, or promotion thereof is received; Any content that implicates and/or references personal health information that is protected by the Health Insurance Portability and Accountability Act (“HIPAA”) or the Health Information Technology for Economic and Clinical Health Act (“HITEC” Act); and Any other content that is prohibited by Applicable Law in the jurisdiction from which the message is sent.

Miscellaneous: You warrant and represent to Us that you have all necessary rights, power, and authority to agree to these Terms and perform your obligations hereunder, and nothing contained in this Agreement or in the performance of such obligations will place you in breach of any other contract or obligation. The failure of either party to exercise in any respect any right provided for herein will not be deemed a waiver of any further rights hereunder. If any provision of this Agreement is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that this Agreement will otherwise remain in full force and effect and enforceable. Any new features, changes, updates or improvements of the Program shall be subject to this Agreement unless explicitly stated otherwise in writing. We reserve the right to change this Agreement from time to time. Any updates to this Agreement shall be communicated to you. You acknowledge your responsibility to review this Agreement from time to time and to be aware of any such changes. By continuing to participate in the Program after any such changes, you accept this Agreement, as modified.

By using our website, you (the visitor) agree to allow third parties to process your IP address, in order to determine your location for the purpose of currency conversion. You also agree to have that currency stored in a session cookie in your browser (a temporary cookie which gets automatically removed when you close your browser). We do this in order for the selected currency to remain selected and consistent when browsing our website so that the prices can convert to your (the visitor) local currency.

Hobbiesville was founded in 2020 by one of our owners Logan. After going through an old collection of Pokémon cards he decided to start a small shop originally called Redtrainer. Here he sold a few booster boxes as well as other Pokémon products to help get the business off the ground.

The support for our tiny online retail shop quickly grew and we started to carry products outside of just Pokémon including Funko Pop, Upper deck and many other great hobby brands. This then lead us to opening a physical location in Kemptville not only to house our new products, but also to sell them in person! In the summer of 2021, we moved to our new store in Ottawa at 607 Somerset st. W.

The Hobbiesville journey for both our founders (Logan Fournier & Edmond Georges) has been featured in a number of publications including Hypebeast, Complex Mag, and many others.

Hobbiesville is hiring! 

Ottawa Location (Warehouse)

- Full Time Support Staff 

- Part Time Fulfillment Staff

Toronto Location (9 Ossington Ave Toronto)

- 3x Full Time Sales Associate 

- 3x Part Time Sales Associate

- 1x Pokemon Singles Specialist 

- 1x Yugioh Singles Specialist

- 1x Singles Specialist 

- 1x Flesh And Blood Specialist

- 1x One Piece Specialist

- 1x tournament coordinator

Please send your email to Hiring@hobbiesville.com!

If you have questions any questions don't hesitate to reach out to us at:

support@hobbiesville.com

+1 (613)-619-4441

Monday - Friday 8-4pm

Saturday 12-4pm

Please allow 24-48 hours for us to get back to you. Thank you!