All purchases from our basement sale are FINAL SALE. We will not be offering cancellations, refunds or store credit for any of these items.
PRE ORDER CANCELLATIONS
Cancellation of Pre-Orders will incur a 10% Processing Fee. No exceptions will be made.
At this time, we do not accept returns on TCG products.
For all other items, you can return them back, unopened for a store credit. The shipping charge will be up to the customer to pay.
This applies to non pre order items. If you are looking to cancel your PRE ORDER please visit the pre order page.
For order cancellations we cannot offer a refund at this time. If you would like to cancel your order, you will receive store credit towards a future purchase.
Store credit is issued to an account under the recipient's name. Store credit can only be redeemed by the person associated with the account.
Store credit is not transferable.
We will gladly accept exchanges on unopened products within 14 days of purchase. Products must be accompanied by a receipt and can be exchanged for anything in the store or returned for store credit. If the value of the exchange exceeds that of the item being returned, you will be required to pay the difference and if the value is less than the item being returned, you will be issued the difference in store credit. We do not offer refunds.
If a game you purchased from us has missing or damaged components, please contact the game's publisher for replacements. Most publishers have a contact page and will be able to ship you replacement pieces free of charge. If you need help getting in touch with a publisher, please let us know and we can direct you to the appropriate contact.
If you receive a damaged product, you are required to notify us by email at email@example.com within 24 hours of the product being delivered.
Please note, there will be no refunds on ripped boxes.
This is a common issue as items are shipped directly to us from Pokemon and other manufactures. This is not a reason for a refund, store credit or exchange.
During our Black Friday & Boxing Day sales, we do not offer refunds or store credits. We do not offer price adjustments on products from these sales periods. ALL SALES ARE FINAL ON BLACK FRIDAY BOXING DAY SALES ITEMS.
If our price drops before your item ships, we will offer a price adjustment in the form of a store credit.
All Policies are subject to change at anytime without notice.