PRE ORDER CANCELLATIONS
Cancellation of Pre-Orders will incur a 10% processing fee calculated based on total order value. Release date delays, product allocations, production or distribution factors and other logistics are out of our control. No exceptions will be made.
All other items in your order will be processed onto store credit as per our cancellation policy.
WHEN WILL MY ORDER SHIP?
All orders containing Pre-Order products will be held until the release/arrival of all items in that order.
CAN YOU SEND ME THE IN STOCK ITEMS EARLY?
Should you wish to split part of an order to be sent ahead of time, it will require the purchase of an additional $11.95 shipping charge for East Coast (ON, QC, MAN) and $13.95 for all other locations. Split shipping cannot be applied to items that are bundled with a pre order item.
QUANTITY & ORDER ADJUSTMENTS
We reserve the right to adjust quantities of products ordered. These decisions will be made on a case by case basis and you will be notified of any changes. This pertains to and is not limited to "Buyouts" and other instances regarding the sale of high demand products. If an order is deemed to be for resale purposes it will also be subject to a potential adjustment.
Pre orders can be subject to allocation and if amounts become more limited we will fulfill orders in order they are received
All Policies are subject to change at anytime without notice.