Help

  • Shipping
  • Return Policy
  • Pre-Order Info
  • Product Condition Guide
  • Buylist Guide
  • Product Delays
  • FAQ
  • Terms of Service
  • Privacy Policy
  • Company

  • About
  • Careers
  • Customer Care

Insurance

Route Protection

Route covers both lost and Stolen Packages. If Route is not selected at checkout you are there by voiding any additional insurance outside of the $100 dollars that the courier covers.

Shipping

Processing Times Update

Due to the current volume of orders we are seeing, orders are processing in up to 3 business days! Please note, Canada Post orders are scanned only once they reach the sorting depot - as they are not directly scanned when dropped off at Canada Post. This is due to the volume that are being dropped off. Please allow an additional day to see the scan! Thank you for your patience and understanding.

Shop App

Currently there is an issue with Shopify thinking all of our tracking numbers are fedex. We recommend using the tracking inside the order email to properly track your items. If you see a not found message on fedex that means its an ICS or Canpar package.

Shipping Fees

All Shipping fees are calculated at checkout. Free shipping over $175 - For Canadian & US residents only.

Shipping Times

All Canadian orders are shipped with ICS/CANPAR/CANADA POST. Please allow 2-10 business days for item to arrive, as shipping times vary.

All U.S orders are shipped with UPS, which then moves too USPS. Please use the USPS website for the most up to date delivery time. Shipping times can vary. Please allow 2-10 business days for shipping to the U.S.

International orders can take 7-15 business days to arrive this will depend on customs and other processing that take place when shipping an item internationally.

Due to Covid-19, these times may vary.

*Please note that P.O. Boxes can only be shipped with Canada Post*

Where do you ship?

Worldwide - Note, duties and taxes may be applicable based on your shipping country and this is up to the customer to pay. If you have questions regarding this, please contact your local government.

When will you ship my order?

All orders are currently taking 5 business days to process. Please allow this time to get an update regarding shipping.

Can I combine my orders?

Due to current high order volume, we will be unable to combine any existing orders.

Damaged Packages?

Send an image of the package to support@hobbiesville.com and we will take a look at the damaged item. If the item is deemed damaged in transit you can ship the item back to us for an exchange or store credit.

Quantity And Order Adjustments

We reserve the right to adjust quantities of products ordered. These decisions will be made on a case by case basis and you will be notified of any changes. This pertains to and is not limited to "Buyouts" and other instances regarding the sale of high demand products. If an order is deemed to be for resale purposes it will also be subject to a potential adjustment.

Processing Times Update

Due to the current volume of orders we are seeing, orders are processing in up to 3 business days! Please note, Canada Post orders are scanned only once they reach the sorting depot - as they are not directly scanned when dropped off at Canada Post. This is due to the volume that are being dropped off. Please allow an additional day to see the scan! Thank you for your patience and understanding.

Shop App

Currently there is an issue with Shopify thinking all of our tracking numbers are fedex. We recommend using the tracking inside the order email to properly track your items. If you see a not found message on fedex that means its an ICS or Canpar package.

Shipping Fees

All Shipping fees are calculated at checkout. Free shipping over $175 - For Canadian & US residents only.

Shipping Times

All Canadian orders are shipped with ICS/CANPAR/CANADA POST. Please allow 2-10 business days for item to arrive, as shipping times vary.

All U.S orders are shipped with UPS, which then moves too USPS. Please use the USPS website for the most up to date delivery time. Shipping times can vary. Please allow 2-10 business days for shipping to the U.S.

International orders can take 7-15 business days to arrive this will depend on customs and other processing that take place when shipping an item internationally.

Due to Covid-19, these times may vary.

*Please note that P.O. Boxes can only be shipped with Canada Post*

Where do you ship?

Worldwide - Note, duties and taxes may be applicable based on your shipping country and this is up to the customer to pay. If you have questions regarding this, please contact your local government.

When will you ship my order?

All orders are currently taking 5 business days to process. Please allow this time to get an update regarding shipping.

Can I combine my orders?

Due to current high order volume, we will be unable to combine any existing orders.

Damaged Packages?

Send an image of the package to support@hobbiesville.com and we will take a look at the damaged item. If the item is deemed damaged in transit you can ship the item back to us for an exchange or store credit.

Quantity And Order Adjustments

We reserve the right to adjust quantities of products ordered. These decisions will be made on a case by case basis and you will be notified of any changes. This pertains to and is not limited to "Buyouts" and other instances regarding the sale of high demand products. If an order is deemed to be for resale purposes it will also be subject to a potential adjustment.

Return Policy

TCG Tares and Rips

This is a common issue as items are shipped directly to us from Pokemon and other manufactures. This is not a reason for a refund, store credit or exchange.

Pre Order Cancellations

Cancellation of Pre-Orders will incur a 10% Processing Fee. No exceptions will be made.

Returns/Refunds

At this time, we do not accept returns on TCG products. For all other items, you can return them back, unopened for a store credit. The shipping charge will be up to the customer to pay.

Order Cancellations

This applies to non pre order items. If you are looking to cancel your PRE ORDER please visit the pre order page. For order cancellations we cannot offer a refund at this time. If you would like to cancel your order, you will receive store credit towards a future purchase.

Exchanges

We will gladly accept exchanges on unopened products within 14 days of purchase. Products must be accompanied by a receipt and can be exchanged for anything in the store or returned for store credit. If the value of the exchange exceeds that of the item being returned, you will be required to pay the difference and if the value is less than the item being returned, you will be issued the difference in store credit. We do not offer refunds.

Store Credit

Store credit is issued to an account under the recipient's name. Store credit can only be redeemed by the person associated with the account. Store credit is not transferable.

Missing Pieces

If a game you purchased from us has missing or damaged components, please contact the game's publisher for replacements. Most publishers have a contact page and will be able to ship you replacement pieces free of charge. If you need help getting in touch with a publisher, please let us know and we can direct you to the appropriate contact.

Damaged Products

If you receive a damaged product, you are required to notify us by email at info@hobbiesville.com within 24 hours of the product being delivered.

Please note, there will be no refunds on ripped boxes.

Note: All orders are subject to a 1-3 business days handling time before shipment. Orders are possibly subject to delays or errors. Delivery times are estimates, not guaranteed delivery times. Possible delays include but are not limited to weather, customs, holidays, product demand or human error.

Hobbiesville will not be held responsible for any manufacturer defects including damaged cards, printing errors or missing cards from new/sealed card boxes or cases. If a customer encounters any of these defects they will need to contact the manufacturer’s customer service department directly to resolve the issue. Contact information for the manufacturer is most often located directly on the box.

All Policies are subject to change at anytime without notice.

TCG Tares and Rips

This is a common issue as items are shipped directly to us from Pokemon and other manufactures. This is not a reason for a refund, store credit or exchange.

Pre Order Cancellations

Cancellation of Pre-Orders will incur a 10% Processing Fee. No exceptions will be made.

Returns/Refunds

At this time, we do not accept returns on TCG products. For all other items, you can return them back, unopened for a store credit. The shipping charge will be up to the customer to pay.

Order Cancellations

This applies to non pre order items. If you are looking to cancel your PRE ORDER please visit the pre order page. For order cancellations we cannot offer a refund at this time. If you would like to cancel your order, you will receive store credit towards a future purchase.

Exchanges

We will gladly accept exchanges on unopened products within 14 days of purchase. Products must be accompanied by a receipt and can be exchanged for anything in the store or returned for store credit. If the value of the exchange exceeds that of the item being returned, you will be required to pay the difference and if the value is less than the item being returned, you will be issued the difference in store credit. We do not offer refunds.

Store Credit

Store credit is issued to an account under the recipient's name. Store credit can only be redeemed by the person associated with the account. Store credit is not transferable.

Missing Pieces

If a game you purchased from us has missing or damaged components, please contact the game's publisher for replacements. Most publishers have a contact page and will be able to ship you replacement pieces free of charge. If you need help getting in touch with a publisher, please let us know and we can direct you to the appropriate contact.

Damaged Products

If you receive a damaged product, you are required to notify us by email at info@hobbiesville.com within 24 hours of the product being delivered.

Please note, there will be no refunds on ripped boxes.

Note: All orders are subject to a 1-3 business days handling time before shipment. Orders are possibly subject to delays or errors. Delivery times are estimates, not guaranteed delivery times. Possible delays include but are not limited to weather, customs, holidays, product demand or human error.

Hobbiesville will not be held responsible for any manufacturer defects including damaged cards, printing errors or missing cards from new/sealed card boxes or cases. If a customer encounters any of these defects they will need to contact the manufacturer’s customer service department directly to resolve the issue. Contact information for the manufacturer is most often located directly on the box.

All Policies are subject to change at anytime without notice.

Pre-Order Info

Pre Order Cancellations

Cancellation of Pre-Orders will incur a 10% Processing Fee. No exceptions will be made.

When Will My Order Ship?

All orders containing Pre-Order products will be held until the release/arrival of all items in that order.

Can You Send Some of What I Ordered Early?

Should you wish to split part of an order to be sent ahead of time, it will require the purchase of an additional $8.95 shipping charge for Ontario and $12.99 for British Columbia.

Quantity & Order Adjustments

We reserve the right to adjust quantities of products ordered. These decisions will be made on a case by case basis and you will be notified of any changes. This pertains to and is not limited to "Buyouts" and other instances regarding the sale of high demand products. If an order is deemed to be for resale purposes it will also be subject to a potential adjustment.

Pre orders can be subject to allocation and if amounts become more limited we will fulfill orders in order they are received

All Policies are subject to change at anytime without notice.

Pre Order Cancellations

Cancellation of Pre-Orders will incur a 10% Processing Fee. No exceptions will be made.

When Will My Order Ship?

All orders containing Pre-Order products will be held until the release/arrival of all items in that order.

Can You Send Some of What I Ordered Early?

Should you wish to split part of an order to be sent ahead of time, it will require the purchase of an additional $8.95 shipping charge for Ontario and $12.99 for British Columbia.

Quantity & Order Adjustments

We reserve the right to adjust quantities of products ordered. These decisions will be made on a case by case basis and you will be notified of any changes. This pertains to and is not limited to "Buyouts" and other instances regarding the sale of high demand products. If an order is deemed to be for resale purposes it will also be subject to a potential adjustment.

Pre orders can be subject to allocation and if amounts become more limited we will fulfill orders in order they are received

All Policies are subject to change at anytime without notice.

Buylist Guide

Hobbiesville Buylist

Sell us your cards! 

We only accept buylist submissions through our website’s Buylist.  

Click on the TCG game category for the cards you wish to sell. 

You can locate the specific card you are looking to sell by using the search bar located at the top of the Buylists Page.

You can filter your search results by adding the Expansion, Rarity, Color/Type, Foil/ Non-Foil etc.

Review your cart prior to submitting. 

Before submitting your Buylist Request please ensure your cards are organized in the order shown in your cart.

Proceed to Checkout! 

Fill out your Name, Email, Address, City, Province, Postal Code information. 

Accurate information helps us process your buylist faster and ensure you receive your payment as quickly as possible.

How are you sending us your cards?

You have the option to mail us your cards or Drop them Off at our Ottawa Drop Off Location: 

(Future Drop Off Locations Coming) 

607 Somerset st. W
Ottawa, ON
K1R 5K1

Next Steps

Once you submit your Buylist, you will receive a confirmation email with your Buylist information. 

Please ensure your cards are Unsleeved and Sorted according to the confirmation email. 

Provide the Buylist number found on the email confirmation page. 

Mail In: Your Buylist must be approved before you mail us your cards. You will receive an approval email within 48 hours of submitting your Buylist. If you do not receive an approval email within 48 hours, please contact us at: buylist@hobbiesville.com.

Ottawa Drop Off Location: Once you have submitted your Buylist and receive approval for your submission - you can visit the Ottawa drop off location to complete your trade.

Packing and Shipping 

Sort your cards in the order that they appear in your Buylist cart/confirmation email (the first card on your Buylist should be the first face-up card in the stack.)

Remove cards from any deck sleeves, binders, or other packaging.

Include your name, Buylist ID number, and preferred payment method inside your package.

Buylists must be mailed within 7 days of approval and addressed to:                                                                                                                      
Hobbiesville
Attn: Buylist ID#
1051 Baxter Road - Unit 21b
Ottawa, ON
K2C 3P1

Please use a shipping method that includes both delivery confirmation and insurance. Hobbiesville is not responsible for lost or damaged packages.

We Do Not Accept C.O.D.

Please be sure to always write the Buylist ID number on the outside of your package as seen in the example above in step 4. If you have multiple Buylists you may include them all in one package, but all Buylist ID numbers must be present on the outside of the package.

Buylists must be postmarked within 7 days from the date of approval. If your Buylist is postmarked on a later date, or if it arrives more than 20 business days after approval, we may re-evaluate your Buylist based on updated current prices.

If your package arrives at our facility with postage or customs due (this may include taxes, duties, or other fees), we will notify you and deduct the amount due from your Buylist total. If your package arrives with noticeable damage, we will refuse delivery and you will be responsible for contacting the shipping company to file a claim.

We ask that you do not send cards for a single Buylist in multiple packages. Your Buylist cannot be processed until all packages arrive at our facility and if you send multiple packages they may not all arrive at the same time. If you must separate your Buylist into different packages, please clearly label the outside of the box as to how many packages are being sent in total and which package each is (ex. Buylist ID # 1111 box 1 of 5, Buylist ID # 1111 box 2 of 5, etc.) 

Cards should not be shipped in binders, 9 pocket pages, or deck sleeves. This helps expedite the time it takes us to process your Buylist. We reserve the right to refuse any Buylists that do not adhere to this rule or charge a fee for additional processing. 

To keep your cards from being damaged, you can divide the cards (if there are several) into decks and sandwich them between something such as cardboard to keep them from shifting within a package. A sheet of paper folded and taped around each deck is an easy way to secure your cards. If this method is used, be sure to label each deck as 1/3, 2/3, etc. so we know what order they go in and that you will not receive a sorting fee (please label the paper before packing the cards in them to avoid damage to your cards). Deck boxes are another common means of keeping cards from moving in transit. Making sure there is no additional room in a package is the key to making sure your cards are not damaged. Do not use rubber bands as this can damage your cards!

For shipping small quantities of cards, we recommend putting them in a team bag or similar plastic bag, and including a toploader or another firm object in the package, then shipping using a bubble mailer. If shipping expensive cards in toploaders, tape a piece of paper over the top to keep the cards from falling out (don't tape directly over the toploader, as this may result in damage to your cards).

You may not send returns, payments, etc. in the same package as your Buylist.

Payment

Once we receive your package, we will verify the cards you sent in to make sure they are in the appropriate condition.

Select your preferred method of payment during your buylist checkout. 

PayPal or Store Credit.

If you choose Store Credit you will receive a 30% bonus to your credit. 

Mail In: Payments will be issued within 1-2 business days after your Buylist has been processed.

Ottawa Drop Off Location: Payment will be issued once you have dropped off your submission and it has been reviewed by our team. In the event a secondary review is required by a manager we will provide you payment 1-2 business days after. 

Buylist Policy

The Hobbiesville buylist policy is subject to change at any time without notice. Any violations of our policy may result in suspension of your Buylist privileges.

If you have any questions please contact our team at buylist@hobbiesville.com

Buylist total minimum: $10 CAD.

Minimum age: 18 years old 

If you are below 18 years old a parent or guardian may receive payment on your behalf. 

Our Buylists are provided for your information only and should not be considered as an offer to buy. Incorrect/out of date prices are not binding.

Buylist prices and quantities in demand are subject to change at any time, for any reason.

All Buylist prices listed are for Near Mint and English cards only, unless otherwise indicated. See "Deductions" below for more information.

Sending us an item constitutes an offer to sell the item "as is".

Hobbiesville may refuse any offer made to us.

Hobbiesville may limit the number of cards submitted as well as to refuse a sale at any time, for any reason.

Hobbiesville is not responsible for any packages lost or damaged during transit. If your package arrives at our facility with obvious damage, we will refuse delivery and you will be responsible for contacting the shipping company to file a claim.

We do not accept C.O.D.

The shipping and handling cost of sending us your package is your responsibility. If your package arrives with postage due, we will automatically deduct that amount from your Buylist total. If your Buylist total cannot cover the cost, your package will be refused.

Any package that arrives with customs due (this includes customs taxes, duties, or fees) we will automatically deduct that amount from your Buylist total. If your Buylist total cannot cover the cost, your package will be refused.

The payment amount is not finalized until after we receive your package and verify its contents.

The Trade-In Credit Bonus does not apply to any bulk TCG product.

You must write the Buylist ID Number on the outside of your package.

All submissions must be sorted in the order found on the checkout and confirmation page. Failure to do so will result in a 15% sorting fee. This fee will be deducted from your Buylist total.

If there are any errors found in your Buylist (i.e., wrong cards, wrong editions, missing, damaged and unacceptable items) we will automatically deduct the difference in price from your Buylist total. We will only contact you for approval if the difference in price is 15% or more or if the difference is $100.00 or more. If you wish to have your damaged cards returned, we will deduct the cost of shipping from your total and will mail them back to you. If your Buylist does not cover the cost to return, you will be required to pay for the cost of return shipping.

No supplies sent in as packaging for a mail-in Buylist submission (deck boxes, binders, sleeves, etc.) will be returned. Cards should be submitted in as few supplies as possible.

You have 20 business days from the time your Buylist is approved for it to arrive at our facility. If it does not arrive within that time frame, we may reprice your Buylist based on then-current Buylist prices.

 

BULK

Hobbiesville is not currently purchasing bulk. 

We are only purchasing cards listed on our buylist. The buylist is updated daily and is subject to change at any time without notice. 

For any additional inquiries please email buylist@hobbiesville.com

 

DEDUCTIONS

If your cards' condition are less than the condition selected in your Buylist submission or errors are found in your Buylist that result in a price difference of 15% or more or $100.00 or more, we will send you an updated offer via email. You will have three (3) business days to respond to our updated offer. If we do not receive a response within the three (3) day period, we will assume you have accepted the offer and process your payment with the appropriate deductions applied.

Refer to the TCG Player Condition Guide if you have any questions about the condition of your cards.

Sort your cards in the order found on the checkout and confirmation pages. Failure to do so will result in a sorting fee of 15%. This fee will be deducted from your Buylist total.

If you wish to have any of these cards returned, you must request this at the time you accept the deduction. Hobbiesville will return any requested cards to you at your expense. The cost of return shipping will depend on the cards and quantity being returned. Please note that once the deduction is accepted (this includes deductions that did not receive a response) and processed, any cards received will then be considered the property of Hobbiesville and will no longer be eligible to be returned. 

Any Buylist submission that is received with excessive errors will not be processed and will be returned at your expense. Repeated violations may result in Hobbiesville suspending your Buylist submission privileges.

 

ADDITIONAL PAYMENT POLICIES

Payment amount is not finalized until after we receive your package and verify its contents.

You may change your payment type at any time before your Buylist is processed. Just email us at buylist@hobbiesville.com. Once we have processed your Buylist and issued payment, the payment type cannot be changed.

PayPal: Payment will be made to the email address used for your Buylist submission. Please ensure you use the email associated with your Paypal account to submit your Buylist. Payment will be subject to applicable PayPal fees (currently PayPal charges 2.9% plus $0.30 CAD of the amount you receive). As a result, you will receive less than the finalized total of your Buylist after PayPal fees.

Store Credit:

Store Credit Buylists will receive an additional Trade-In Credit Bonus currently at 30%. Store credit will be processed as an online gift card sent to the email address submitted on your Buylist. Once store credit has been sent via online gift card you may use it at any time for purchases at Hobbiesville.com during checkout, or in-store. Once store credit has been issued, it is non-refundable and cannot be transferred or converted to another payment method or currency.

Hobbiesville Buylist

Sell us your cards! 

We only accept buylist submissions through our website’s Buylist.  

Click on the TCG game category for the cards you wish to sell. 

You can locate the specific card you are looking to sell by using the search bar located at the top of the Buylists Page.

You can filter your search results by adding the Expansion, Rarity, Color/Type, Foil/ Non-Foil etc.

Review your cart prior to submitting. 

Before submitting your Buylist Request please ensure your cards are organized in the order shown in your cart.

Proceed to Checkout! 

Fill out your Name, Email, Address, City, Province, Postal Code information. 

Accurate information helps us process your buylist faster and ensure you receive your payment as quickly as possible.

How are you sending us your cards?

You have the option to mail us your cards or Drop them Off at our Ottawa Drop Off Location: 

(Future Drop Off Locations Coming) 

607 Somerset st. W
Ottawa, ON
K1R 5K1

Next Steps

Once you submit your Buylist, you will receive a confirmation email with your Buylist information. 

Please ensure your cards are Unsleeved and Sorted according to the confirmation email. 

Provide the Buylist number found on the email confirmation page. 

Mail In: Your Buylist must be approved before you mail us your cards. You will receive an approval email within 48 hours of submitting your Buylist. If you do not receive an approval email within 48 hours, please contact us at: buylist@hobbiesville.com.

Ottawa Drop Off Location: Once you have submitted your Buylist and receive approval for your submission - you can visit the Ottawa drop off location to complete your trade.

Packing and Shipping 

Sort your cards in the order that they appear in your Buylist cart/confirmation email (the first card on your Buylist should be the first face-up card in the stack.)

Remove cards from any deck sleeves, binders, or other packaging.

Include your name, Buylist ID number, and preferred payment method inside your package.

Buylists must be mailed within 7 days of approval and addressed to:                                                                                                                      
Hobbiesville
Attn: Buylist ID#
1051 Baxter Road - Unit 21b
Ottawa, ON
K2C 3P1

Please use a shipping method that includes both delivery confirmation and insurance. Hobbiesville is not responsible for lost or damaged packages.

We Do Not Accept C.O.D.

Please be sure to always write the Buylist ID number on the outside of your package as seen in the example above in step 4. If you have multiple Buylists you may include them all in one package, but all Buylist ID numbers must be present on the outside of the package.

Buylists must be postmarked within 7 days from the date of approval. If your Buylist is postmarked on a later date, or if it arrives more than 20 business days after approval, we may re-evaluate your Buylist based on updated current prices.

If your package arrives at our facility with postage or customs due (this may include taxes, duties, or other fees), we will notify you and deduct the amount due from your Buylist total. If your package arrives with noticeable damage, we will refuse delivery and you will be responsible for contacting the shipping company to file a claim.

We ask that you do not send cards for a single Buylist in multiple packages. Your Buylist cannot be processed until all packages arrive at our facility and if you send multiple packages they may not all arrive at the same time. If you must separate your Buylist into different packages, please clearly label the outside of the box as to how many packages are being sent in total and which package each is (ex. Buylist ID # 1111 box 1 of 5, Buylist ID # 1111 box 2 of 5, etc.) 

Cards should not be shipped in binders, 9 pocket pages, or deck sleeves. This helps expedite the time it takes us to process your Buylist. We reserve the right to refuse any Buylists that do not adhere to this rule or charge a fee for additional processing. 

To keep your cards from being damaged, you can divide the cards (if there are several) into decks and sandwich them between something such as cardboard to keep them from shifting within a package. A sheet of paper folded and taped around each deck is an easy way to secure your cards. If this method is used, be sure to label each deck as 1/3, 2/3, etc. so we know what order they go in and that you will not receive a sorting fee (please label the paper before packing the cards in them to avoid damage to your cards). Deck boxes are another common means of keeping cards from moving in transit. Making sure there is no additional room in a package is the key to making sure your cards are not damaged. Do not use rubber bands as this can damage your cards!

For shipping small quantities of cards, we recommend putting them in a team bag or similar plastic bag, and including a toploader or another firm object in the package, then shipping using a bubble mailer. If shipping expensive cards in toploaders, tape a piece of paper over the top to keep the cards from falling out (don't tape directly over the toploader, as this may result in damage to your cards).

You may not send returns, payments, etc. in the same package as your Buylist.

Payment

Once we receive your package, we will verify the cards you sent in to make sure they are in the appropriate condition.

Select your preferred method of payment during your buylist checkout. 

PayPal or Store Credit.

If you choose Store Credit you will receive a 30% bonus to your credit. 

Mail In: Payments will be issued within 1-2 business days after your Buylist has been processed.

Ottawa Drop Off Location: Payment will be issued once you have dropped off your submission and it has been reviewed by our team. In the event a secondary review is required by a manager we will provide you payment 1-2 business days after. 

Buylist Policy

The Hobbiesville buylist policy is subject to change at any time without notice. Any violations of our policy may result in suspension of your Buylist privileges.

If you have any questions please contact our team at buylist@hobbiesville.com

Buylist total minimum: $10 CAD.

Minimum age: 18 years old 

If you are below 18 years old a parent or guardian may receive payment on your behalf. 

Our Buylists are provided for your information only and should not be considered as an offer to buy. Incorrect/out of date prices are not binding.

Buylist prices and quantities in demand are subject to change at any time, for any reason.

All Buylist prices listed are for Near Mint and English cards only, unless otherwise indicated. See "Deductions" below for more information.

Sending us an item constitutes an offer to sell the item "as is".

Hobbiesville may refuse any offer made to us.

Hobbiesville may limit the number of cards submitted as well as to refuse a sale at any time, for any reason.

Hobbiesville is not responsible for any packages lost or damaged during transit. If your package arrives at our facility with obvious damage, we will refuse delivery and you will be responsible for contacting the shipping company to file a claim.

We do not accept C.O.D.

The shipping and handling cost of sending us your package is your responsibility. If your package arrives with postage due, we will automatically deduct that amount from your Buylist total. If your Buylist total cannot cover the cost, your package will be refused.

Any package that arrives with customs due (this includes customs taxes, duties, or fees) we will automatically deduct that amount from your Buylist total. If your Buylist total cannot cover the cost, your package will be refused.

The payment amount is not finalized until after we receive your package and verify its contents.

The Trade-In Credit Bonus does not apply to any bulk TCG product.

You must write the Buylist ID Number on the outside of your package.

All submissions must be sorted in the order found on the checkout and confirmation page. Failure to do so will result in a 15% sorting fee. This fee will be deducted from your Buylist total.

If there are any errors found in your Buylist (i.e., wrong cards, wrong editions, missing, damaged and unacceptable items) we will automatically deduct the difference in price from your Buylist total. We will only contact you for approval if the difference in price is 15% or more or if the difference is $100.00 or more. If you wish to have your damaged cards returned, we will deduct the cost of shipping from your total and will mail them back to you. If your Buylist does not cover the cost to return, you will be required to pay for the cost of return shipping.

No supplies sent in as packaging for a mail-in Buylist submission (deck boxes, binders, sleeves, etc.) will be returned. Cards should be submitted in as few supplies as possible.

You have 20 business days from the time your Buylist is approved for it to arrive at our facility. If it does not arrive within that time frame, we may reprice your Buylist based on then-current Buylist prices.

 

BULK

Hobbiesville is not currently purchasing bulk. 

We are only purchasing cards listed on our buylist. The buylist is updated daily and is subject to change at any time without notice. 

For any additional inquiries please email buylist@hobbiesville.com

 

DEDUCTIONS

If your cards' condition are less than the condition selected in your Buylist submission or errors are found in your Buylist that result in a price difference of 15% or more or $100.00 or more, we will send you an updated offer via email. You will have three (3) business days to respond to our updated offer. If we do not receive a response within the three (3) day period, we will assume you have accepted the offer and process your payment with the appropriate deductions applied.

Refer to the TCG Player Condition Guide if you have any questions about the condition of your cards.

Sort your cards in the order found on the checkout and confirmation pages. Failure to do so will result in a sorting fee of 15%. This fee will be deducted from your Buylist total.

If you wish to have any of these cards returned, you must request this at the time you accept the deduction. Hobbiesville will return any requested cards to you at your expense. The cost of return shipping will depend on the cards and quantity being returned. Please note that once the deduction is accepted (this includes deductions that did not receive a response) and processed, any cards received will then be considered the property of Hobbiesville and will no longer be eligible to be returned. 

Any Buylist submission that is received with excessive errors will not be processed and will be returned at your expense. Repeated violations may result in Hobbiesville suspending your Buylist submission privileges.

 

ADDITIONAL PAYMENT POLICIES

Payment amount is not finalized until after we receive your package and verify its contents.

You may change your payment type at any time before your Buylist is processed. Just email us at buylist@hobbiesville.com. Once we have processed your Buylist and issued payment, the payment type cannot be changed.

PayPal: Payment will be made to the email address used for your Buylist submission. Please ensure you use the email associated with your Paypal account to submit your Buylist. Payment will be subject to applicable PayPal fees (currently PayPal charges 2.9% plus $0.30 CAD of the amount you receive). As a result, you will receive less than the finalized total of your Buylist after PayPal fees.

Store Credit:

Store Credit Buylists will receive an additional Trade-In Credit Bonus currently at 30%. Store credit will be processed as an online gift card sent to the email address submitted on your Buylist. Once store credit has been sent via online gift card you may use it at any time for purchases at Hobbiesville.com during checkout, or in-store. Once store credit has been issued, it is non-refundable and cannot be transferred or converted to another payment method or currency.

Product Condition Guide

Sealed Product

Due to the way the sealed product are shipped to us, some product may present imperfections from shipping such as, but not limited to:

• Hole(s) in the wrap

• Partially torn wrap

• Dents/Creasing on the box

We inspect all product to make sure the packs themselves have not experienced any damage to them, and that the issues with the sealed product are purely cosmetic. We make no guarantee that the sealed product you receive will be free of any cosmetic imperfections.

Sealed Product

Due to the way the sealed product are shipped to us, some product may present imperfections from shipping such as, but not limited to:

• Hole(s) in the wrap

• Partially torn wrap

• Dents/Creasing on the box

We inspect all product to make sure the packs themselves have not experienced any damage to them, and that the issues with the sealed product are purely cosmetic. We make no guarantee that the sealed product you receive will be free of any cosmetic imperfections.

Product Delays

Due to the current global pandemic, a lot of manufacturers have pushed back their release dates to what was previously promised to us and other retailers.

We are currently seeing delays from manufacturers including Pokemon, Yu-gi-oh, NECA and Funko.

Unfortunately, these delays are outside of our control, but we want to do our best to remedy any issues here so let us know how we can help in anyway!

Due to the current global pandemic, a lot of manufacturers have pushed back their release dates to what was previously promised to us and other retailers.

We are currently seeing delays from manufacturers including Pokemon, Yu-gi-oh, NECA and Funko.

Unfortunately, these delays are outside of our control, but we want to do our best to remedy any issues here so let us know how we can help in anyway!

FAQ

Cancellations - in Stock Product

All order cancellations for in stock product will be refunded to store credit.

Cancellations - Pre Orders

All pre orders will be cancelled with a 10% restocking fee.

When Will my Order Ship?

All orders are processing in up to 5 business days. Please allow up to 5 days to receive a shipping update.

My Label Says it Has Been Created! When Will it Ship?

Please allow 1-2 days for the order to start moving. The current volume that ICS can pick up may be limited due to Covid-19.

LIVE BREAKS

What are Live Breaks? 

Live Breaks are an exciting way to engage with the community. 

Our Hobbiesville Like Break Hosts open your purchase live on our YouTube channel. 

When will you open my Live Breaks? 

Products purchased will be opened live on YouTube during the following live break stream after your purchase. 

Join us Monday, Tuesday, Thursday, or Friday after 7PM EST.

Ensure the product you purchase includes "Live Break" in the product title, otherwise you will receive a sealed unopened product.  

We will wait until you are present for your pack opening. 

Please be sure to attend and stick around for the stream.  

Once you join the stream notify the host in the chat. 

What if I don’t join the stream? 

If you don’t join the stream within 7 days of your purchase, we will ship you your purchase sealed. 

Do I receive everything from the break? 

You will only receive the major hits and holos from the packs.

If you would like to also receive bulk and packaging send us a request at support@hobbiesville.com  

If I also purchased sealed products will you wait to ship? 

We will wait until you have joined the stream and we have completed the Live Break prior to shipping your order. If you haven’t joined the stream or reached out within 7 days we will send you your full order sealed.  

Cancellations - in Stock Product

All order cancellations for in stock product will be refunded to store credit.

Cancellations - Pre Orders

All pre orders will be cancelled with a 10% restocking fee.

When Will my Order Ship?

All orders are processing in up to 5 business days. Please allow up to 5 days to receive a shipping update.

My Label Says it Has Been Created! When Will it Ship?

Please allow 1-2 days for the order to start moving. The current volume that ICS can pick up may be limited due to Covid-19.

LIVE BREAKS

What are Live Breaks? 

Live Breaks are an exciting way to engage with the community. 

Our Hobbiesville Like Break Hosts open your purchase live on our YouTube channel. 

When will you open my Live Breaks? 

Products purchased will be opened live on YouTube during the following live break stream after your purchase. 

Join us Monday, Tuesday, Thursday, or Friday after 7PM EST.

Ensure the product you purchase includes "Live Break" in the product title, otherwise you will receive a sealed unopened product.  

We will wait until you are present for your pack opening. 

Please be sure to attend and stick around for the stream.  

Once you join the stream notify the host in the chat. 

What if I don’t join the stream? 

If you don’t join the stream within 7 days of your purchase, we will ship you your purchase sealed. 

Do I receive everything from the break? 

You will only receive the major hits and holos from the packs.

If you would like to also receive bulk and packaging send us a request at support@hobbiesville.com  

If I also purchased sealed products will you wait to ship? 

We will wait until you have joined the stream and we have completed the Live Break prior to shipping your order. If you haven’t joined the stream or reached out within 7 days we will send you your full order sealed.  

Terms of Service

Any fraudulent, libelous, defamatory, scandalous, threatening, harassing, or stalking activity; Objectionable content, including profanity, obscenity, lasciviousness, violence, bigotry, hatred, and discrimination on the basis of race, sex, religion, nationality, disability, sexual orientation, or age; Pirated computer programs, viruses, worms, Trojan horses, or other harmful code; Any product, service, or promotion that is unlawful where such product, service, or promotion thereof is received; Any content that implicates and/or references personal health information that is protected by the Health Insurance Portability and Accountability Act (“HIPAA”) or the Health Information Technology for Economic and Clinical Health Act (“HITEC” Act); and Any other content that is prohibited by Applicable Law in the jurisdiction from which the message is sent.

Miscellaneous: You warrant and represent to Us that you have all necessary rights, power, and authority to agree to these Terms and perform your obligations hereunder, and nothing contained in this Agreement or in the performance of such obligations will place you in breach of any other contract or obligation. The failure of either party to exercise in any respect any right provided for herein will not be deemed a waiver of any further rights hereunder. If any provision of this Agreement is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that this Agreement will otherwise remain in full force and effect and enforceable. Any new features, changes, updates or improvements of the Program shall be subject to this Agreement unless explicitly stated otherwise in writing. We reserve the right to change this Agreement from time to time. Any updates to this Agreement shall be communicated to you. You acknowledge your responsibility to review this Agreement from time to time and to be aware of any such changes. By continuing to participate in the Program after any such changes, you accept this Agreement, as modified.

Privacy Policy

By using our website, you (the visitor) agree to allow third parties to process your IP address, in order to determine your location for the purpose of currency conversion. You also agree to have that currency stored in a session cookie in your browser (a temporary cookie which gets automatically removed when you close your browser). We do this in order for the selected currency to remain selected and consistent when browsing our website so that the prices can convert to your (the visitor) local currency.

By using our website, you (the visitor) agree to allow third parties to process your IP address, in order to determine your location for the purpose of currency conversion. You also agree to have that currency stored in a session cookie in your browser (a temporary cookie which gets automatically removed when you close your browser). We do this in order for the selected currency to remain selected and consistent when browsing our website so that the prices can convert to your (the visitor) local currency.

About

Hobbiesville was founded in 2020 by one of our owners Logan. After going through an old collection of Pokémon cards he decided to start a small shop originally called Redtrainer. Here he sold a few booster boxes as well as other Pokémon products to help get the business off the ground.

The support for our tiny online retail shop quickly grew and we started to carry products outside of just Pokémon including Funko Pop, Upper deck and many other great hobby brands. This then lead us to opening a physical location in Kemptville not only to house our new products, but also to sell them in person! In the summer of 2021, we moved to our new store in Ottawa at 607 Somerset st. W.

The Hobbiesville journey for both our founders (Logan Fournier & Edmond Georges) has been featured in a number of publications including Hypebeast, Complex Mag, and many others.

Hobbiesville was founded in 2020 by one of our owners Logan. After going through an old collection of Pokémon cards he decided to start a small shop originally called Redtrainer. Here he sold a few booster boxes as well as other Pokémon products to help get the business off the ground.

The support for our tiny online retail shop quickly grew and we started to carry products outside of just Pokémon including Funko Pop, Upper deck and many other great hobby brands. This then lead us to opening a physical location in Kemptville not only to house our new products, but also to sell them in person! In the summer of 2021, we moved to our new store in Ottawa at 607 Somerset st. W.

The Hobbiesville journey for both our founders (Logan Fournier & Edmond Georges) has been featured in a number of publications including Hypebeast, Complex Mag, and many others.

Careers

OUR TEAM IS GROWING.

We are currently hiring for:

VIDEOGRAPHER

MARKETING ASSOCIATE

WEB DEVELOPER

GRAPHIC DESIGNER

SOCIAL CONTENT CREATOR

TRADING CARD BREAKER

Send your resumes to support@hobbiesville.com

OUR TEAM IS GROWING.

We are currently hiring for:

VIDEOGRAPHER

MARKETING ASSOCIATE

WEB DEVELOPER

GRAPHIC DESIGNER

SOCIAL CONTENT CREATOR

TRADING CARD BREAKER

Send your resumes to support@hobbiesville.com

Customer Care

If you have questions any questions don't hesitate to reach out to us at:

support@hobbiesville.com

+1 (613)-619-4441

Monday - Friday 8-4pm

Saturday 12-4pm

Please allow 24-48 hours for us to get back to you. Thank you!

If you have questions any questions don't hesitate to reach out to us at:

support@hobbiesville.com

+1 (613)-619-4441

Monday - Friday 8-4pm

Saturday 12-4pm

Please allow 24-48 hours for us to get back to you. Thank you!

    Customer Care

  • If you have questions any questions don't hesitate to reach out to us at:

    support@hobbiesville.com

    +1 (613)-619-4441

    Support Hours:

    Monday - Saturday

    10am-5pm

    Store Hours:

    Tuesday - Saturday

    10am-7pm

    Sunday

    Closed

    Please allow 24-48 hours for us to get back to you. Thank you!